Refund and Returns Policy

Return/Exchange

If you’re not satisfied with your purchase, you may return the product within 7 days of delivery for store credit. Please ensure:

The item is unused and in original condition
All packaging and accessories (e.g., fall & pico, gift box) are included
Proof of purchase is available

Exchange Policy

Exchanges are only available in case of wrong product delivery or if the item is damaged on arrival
Once inspected and approved, an exchange or store credit will be processed
In all other return cases, only store credit will be issued after the product is returned and approved

Non-Returnable Products

The following items are non-returnable and non-refundable:

DIY (Design It Yourself) Products — Personalized items cannot be exchanged or returned
Discounted Products — Items purchased during sales or offers are final sale
Gift cards, downloadable items, perishable or personal care products

DIY (Design It Yourself) Policy

Products created through our DIY feature are custom-made and therefore not eligible for return, exchange, or store credit under any condition. Please review your selections carefully before placing an order.

Refund & Store Credit

Once your return is received and inspected:

You will be notified of approval or rejection
If approved, you will receive either:
- A product exchange (for wrong/damaged items), or
- Store credit (in other cases)

Store credits are only issued if the item is:

In original, undamaged condition
Returned with all accessories and original packaging

Late or Missing Refunds (if applicable)

If you haven’t received your refund (in eligible cases):

Recheck your bank account
Contact your credit card company (posting times may vary)
If the issue persists, contact our support team